Health On Demand

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New research on employer and worker perspectives on health and the role of digital innovation helps guide employers to better understand unmet healthcare needs, solutions and opportunities.

What will it take to make people feel at ease with using telemedicine and virtual mental health counseling, or smart apps and sensors to track medications? Or using AI to diagnose medical conditions or augmented reality to assist with pain and stress management? What role do employers play in providing digital health solutions? What do workers want, need and expect? And how can digital health offerings help employers to attract talent and achieve better health outcomes for their people?

To explore these questions, Mercer Marsh Benefits (MMB), Mercer and Oliver Wyman have conducted a pioneering study that examines digital health innovation — and the future of health care — in the context of employee attitudes and work cultures.

For enterprises, understanding what attracts workers to “health on demand” — and what worries them about it — can mean the difference between leaping ahead or lagging behind in building the energized workforce that will drive growth. The research explores ways that new technologies and people-first workforce strategies can help employers achieve real-time, meaningful results. It also identifies the most relevant and promising new strategies for boosting worker engagement and enhancing the overall
health and well-being of the workforce.


Key among the findings and detailed in this report:

  • There’s a strong business case for digital health: More than two-thirds of the surveyed senior decision-makers say they are likely to invest more in digital health over the next five years.
  • Workers value patient-centered solutions: 94% of workers were somewhat, mostly or very willing to try digital health tools that will make healthcare more accessible, customized, and convenient.
  • Barriers to adoption are low; trust in employers is high: Despite concerns around data privacy, nearly 67 % of workers report having some or a great deal of trust in their employers’ ability to protect personal health info.
  • Engaging different worker segments requires customization: Understanding the differences among worker segments can help employers design a program of solutions with the greatest value to their populations.
  • A pro-health culture is in high demand: 26% of US workers and 30% of US employers want a more “pro-health” environment at work but differ on what tools or resources to include to address a wide range of needs.
  • Growth versus mature markets: Workers in growth markets are often two times more willing to try digital health solutions than workers in mature markets.


Click here to download the full report >


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